Refund Policy

Last Updated: September 2026

Embervane (“we”, “us”, “our”) provides digital courses, subscription‑based content, creative tools, and community learning experiences. Because our products are delivered electronically and provide immediate access to proprietary educational material, our refund policy is designed to be fair, clear, and protective of both our customers and our intellectual property.

1. Refunds for Premium Courses

We offer a strict 7-day conditional refund policy for premium digital courses (such as MIDI Madness).

To qualify for a refund, you must meet both of the following conditions:

Timeframe: Your request must be submitted within 7 days of your original purchase timestamp.
Consumption Limit: You must have accessed less than 20% of the total course lectures.

Note: We verify consumption using internal system access logs that track individual lecture views, IP addresses, and session durations. If your system log shows you have clicked into or viewed 20% or more of the course material, your refund request will be automatically denied. No exceptions.

To request a refund within these parameters, please use Contact Page.

2. Refunds for Subscriptions (Embervane Sanctum)

Subscription payments are non‑refundable.

When you subscribe to the Embervane Sanctum:

You receive immediate access to all included content
You may cancel at any time
Your access continues until the end of your current billing period
No partial refunds or prorated refunds are offered

This policy aligns with industry standards for digital subscription services.

3. Refunds for Premium Challenge Events

Premium challenge events (multi‑week structured challenges, guest‑judge events, etc.) follow this policy:

Refunds are available for 14 days after purchase unless the event has already begun
Once the event starts, no refunds are issued
If you purchased the event less than 14 days before it begins, the refund window ends at the event start date

This ensures fairness to all participants and protects the integrity of the event.

4. Refunds for Digital Tools, Templates, and Downloads

All digital tools, templates, Sparkflow Maps, and downloadable resources are non‑refundable due to their instant‑access nature.

5. Refunds for Coaching or 1-on-1 Sessions

Coaching sessions (when offered) are refundable only if: